SHOPPING AGREEMENT TERMS OF USE and SALES CONTRACT

This contract will be shown again during the order process and will also be sent to you via e-mail following the completion of the order. This contract contains the provisions regarding the product you have purchased from the www.mesbisous.com website. By confirming your order, you agree to be bound by these terms of sale. Please read carefully.

SCOPE

The subject of this contract covers the rights and obligations of the parties regarding the sale and delivery of the product, whose characteristics and sales price are specified below, sold by the seller to the buyer, in accordance with the Law No. 6502 on the Protection of Consumers and the REGULATION ON DISTANCE CONTRACTS published in the Official Gazette dated 27.11.2014 and numbered 29188.

PARTIES

SELLER: Mes Bisous
Title: MB Kozmetik Pazarlama ve Ticaret AŞ
Address: 42 Maslak Sitesi No:4 Sarıyer / İstanbul
E-mail: info@mesbisous.com
Mersis No: 0631-0723-5550-0018

BUYER :
Name/Surname/Title:
Address:
Phone:
E-mail:

The address and contact information of the person (BUYER) who is a member of the www.mesbisous.com site as a customer are provided during registration to the site.

The BUYER accepts that Mes Bisous products are sold on the website named mesbisous.com.

CONTRACT SUBJECT PRODUCT INFORMATION

The type, quantity, model, color, number, sales price, and payment method of the product consist of the information at the moment the order is finalized.

GENERAL TERMS

4.1. The BUYER declares that they have read and informed themselves about the basic characteristics of the product or products subject to the contract, the sales price, payment method, and all information regarding delivery, and has given the necessary confirmation in the electronic environment.

4.2. The product or products subject to the contract shall be delivered to the BUYER or the person/organization at the address indicated within the period explained in the preliminary information, depending on the distance of the BUYER's residence, provided that it does not exceed the legal 7-day period.

4.3. Delivery costs are not included in the product price. Product shipping costs will be paid separately by the BUYER. The SELLER will send the product using its best commercial efforts via a suitable carrier and shipping vehicle. Shipping/courier fees will be specified separately to the BUYER during the order.

4.4. The SELLER may change the products and prices offered on the website due to, but not limited to, changes in market conditions, discontinuation of product sales, product unavailability, changes in manufacturer prices, or errors in advertisements. Although lists are updated daily for all products, some ordered products may be out of stock in the SELLER's inventory. In such cases, the BUYER is informed by the relevant departments of the SELLER via e-mail and a refund is issued to the credit card for the product price.

4.5. If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible for the recipient's refusal to accept the delivery; the BUYER cannot exercise the right of withdrawal or request a refund for this reason. In this case, the delivery is carried out to the BUYER's address.

4.6. According to the Regulation, it is not possible to return products prepared in line with the BUYER's requests or clearly their personal needs, which are not suitable for return due to their nature, underwear bottom parts, swimwear and bikini bottoms, makeup materials, disposable products, goods that are in danger of spoiling quickly or likely to expire, and audio or video recordings, software programs, and computer consumables if their packaging has been opened by the BUYER.
Cosmetic and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVDs, VCDs, CDs, and cassettes, as well as stationery consumables (toner, cartridge, ribbon, etc.) can only be returned if their packaging is unopened, untested, intact, and unused.

4.7. The SELLER is responsible for delivering the product subject to the contract in a sound, complete manner, and in accordance with the specifications specified in the order.

4.8. For the delivery of the product subject to the contract, it is mandatory that the signed copy of the contract has been delivered to the SELLER electronically and the price has been paid by the BUYER's preferred payment method. If for any reason the product price is not paid or is canceled in the bank records, the SELLER is deemed to be released from the obligation to deliver the product.

4.9. After the delivery of the product, if the relevant bank or financial institution does not pay the product price to the SELLER due to the unfair or unlawful use of the BUYER's credit card by unauthorized persons in a way not caused by the BUYER's fault, the BUYER shall be obliged to pay the relevant price to the SELLER immediately.

4.10. Situations that do not exist or were not foreseeable at the time the contract was established, develop outside the control of the SELLER, and make it impossible for the SELLER to fulfill the obligations and responsibilities assumed by the contract partially or completely on time, shall be accepted as force majeure (Natural disaster, war, terrorism, uprising, legislative provisions, seizure or strike, lockout, significant malfunction in production and communication facilities...). In case of force majeure, the SELLER shall immediately notify the BUYER in writing where force majeure conditions allow. The SELLER shall not be held liable for failure to perform its obligation during the continuation of the force majeure. In this case, the BUYER may exercise one of the rights to cancel the order and/or postpone the delivery period until the obstructive situation disappears. If the BUYER does not specify which of these rights they wish to use during the period the force majeure continues, the BUYER is assumed to have canceled the order. If the BUYER cancels the order, the amount paid will be paid to them in cash and in full within 10 days.

4.11. During the delivery of the product from the carrier to the BUYER, the BUYER must inspect the product. If there is a visible defect in the product, the product should not be received and should be returned to the SELLER.

4.12. According to Law No. 4077, goods that contain material, legal, or economic deficiencies that contradict the quality or quantity affecting the quality stated on the packaging, label, introductory manual, or advertisements, or reported by the SELLER, or determined in its standard, or that reduce or eliminate the value or benefits expected by the consumer for its purpose of allocation or use, are accepted as defective goods. The BUYER is obliged to notify the SELLER of the defect at the time of delivery and refrain from receiving it. In this case, the BUYER has the right to rescind the contract, including a refund, or request the replacement of the goods with a non-defective equivalent.

4.13. This contract gains validity after it is delivered to the BUYER by the SELLER via e-mail.

4.14. The parties have accepted that Consumer Arbitration Committees and Consumer Courts in the place where the BUYER purchased the goods or services or where their residence is located shall be authorized up to the value declared by the Ministry regarding the implementation and interpretation of the Contract.

The SELLER can make their applications regarding complaints and objections to the consumer problems arbitration committee or consumer court in the place where they purchased the goods or services or where their residence is located, within the monetary limits determined by the Ministry.

For disputes with a value below 5,650.00 TL (Five Thousand Six Hundred Fifty Turkish Liras), District Consumer Arbitration Committees; for disputes below 8,480.00 TL (Eight Thousand Four Hundred Eighty Turkish Liras), Provincial Consumer Arbitration Committees; and in provinces with metropolitan status, for disputes between 5,650.00 TL and 8,480.00 TL (Five Thousand Six Hundred Fifty Turkish Liras and Eight Thousand Four Hundred Eighty Turkish Liras), application to Provincial Consumer Arbitration Committees is mandatory. For disputes above these values, application cannot be made to Consumer Arbitration Committees.

RIGHT OF WITHDRAWAL

5.1. THE BUYER; in distance contracts regarding the sale of goods, can use the right to withdraw from the contract by rejecting the goods without showing any reason within 14 (fourteen) days legally from the date of delivery of the product to themselves or the person/organization at the address indicated. In distance contracts regarding the provision of services, this period starts from the date the contract is signed. The BUYER's notification regarding the exercise of the right of withdrawal must be directed to the SELLER within this period. The SELLER's business days are weekdays excluding Saturday and Sunday, and the BUYER can exercise the right of withdrawal between 08:00-17:00 on these days. The BUYER can make the notification of the withdrawal request and all other objections and complaints in writing to the address of the SELLER specified above or by sending an e-mail to info@mesbisous.com via phone or e-mail. Before accepting the distance contract or any corresponding offer, the BUYER is informed clearly and understandably by the seller or provider regarding the details determined in the regulation and that they will be under an obligation to pay if they confirm the order, and the BUYER accepts in advance that they have been informed. The right of withdrawal cannot be used in service contracts where the performance of the service has started with the approval of the consumer before the right of withdrawal period expires. Costs arising from the use of the right of withdrawal belong to the SELLER.

5.2. In order to exercise the right of withdrawal, written notification must be made to the SELLER by registered mail, fax, or e-mail within 15 (fifteen) days and the product must not have been used within the framework of the "Products for which the Right of Withdrawal Cannot Be Used" provisions regulated under article heading 4.6. If this right is exercised,

a) The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Order returns whose invoices are issued on behalf of institutions will not be completed unless a RETURN INVOICE is issued.)

b) Return form,

c) The box, packaging, and standard accessories, if any, of the products to be returned must be delivered complete and undamaged.

d) The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 14 (fourteen) days at the latest from the receipt of the withdrawal notification and to receive the goods back within 10 (ten) days.

e) If there is a decrease in the value of the goods due to a reason caused by the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's damages in proportion to the fault.

f) If the campaign limit amount determined by the SELLER is fallen below due to the exercise of the right of withdrawal, the discount amount benefited from within the scope of the campaign is canceled.